 Bienvenidos a San
Antonio! Welcome-
On behalf of the Texas Alliance of Information &
Referral Systems (TAIRS) Board of Directors, welcome to the 2010 TAIRS Annual
Training Conference. We hope you enjoy the variety of professional workshops
offered to increase your personal and professional I&R knowledge. VIVA! I&R
Conference Schedule At A Glance
Tuesday, October 19
7:30 AM - 5:00 PM Registration
Open…………………Pre-Function
Area
8:30 AM
-10:00AM General Workshop Sessions……………...…See Schedule
10:30 AM-12:00PM
Offsite Tour: San Antonio Office of Emergency Management
12:00 PM – 1:45
PM Lunch on Your Own
2:00 PM – 4:00
PM AIRS Certification Testing………. …………Renaissance
Room
2:00 PM – 4:00
PM Offsite Tour: Haven for Hope
2:00 PM – 5:00
PM Intensive Workshops…………………………See Schedule
5:30 PM- 6:45
PM A User’s Guide to Refer software training…..Patio
Room
5:00 PM – 6:45
PM Dinner on Your Own
7:00 PM - 9:00
PM TAIRS
Welcome Reception & Annual Meeting…Minuet Room I need to confirm
Wednesday, October 20
8:00 AM - 5:00
PM Registration
Open…………………Pre-Function
Area
7:45 AM – 8:30
AM Continental Breakfast………...……Pre-Function
Area
7:45 AM – 8:30
AM
Exhibitors Open…………………...Pre-Function
Area
8:30 AM – 9:45
AM General Workshop Session………..See Schedule
10:00 AM- 11:30
AM Plenary Session……………………Ballrooms A/B/C
11:30 AM – 12:00 PM Break/Exhibitor
Visitation…………Pre-Function Area
12:00 PM – 1:15
PM Lunch………………………………Ballrooms A/B/C
1:15 PM – 1:30
PM Break/Exhibitor Visitation………...Pre-Function
Area
1:30 PM – 3:00
PM General Workshop Session………..See Schedule
3:00 PM – 3:15
PM Service Break/Exhibitor Visitation…Pre-Function
Area
3:15 PM – 4:45
PM General
Workshop Session…………See Schedule
3:00 PM – 5:00
PM Offsite
Tour: Wounded Warrior
Family Support
Center
Enjoy the
Riverwalk! Evening Entertainment & Dinner On Your Own
Thursday, October 21
7:45 AM- 8:30
AM Breakfast Tacos to Go! ……...……Pre-Function
Area
8:00 AM – 1:00
PM Registration Open…………………Pre-Function
Area
8:30 AM – 10:00
AM General Workshop………………...See Schedule
10:00 AM- 10:15
AM Break/Exhibitor Visitation………...Pre-Function Area
10:00 AM – 12:00 PM AIRS
Certification Testing………..Renaissance Room
10:15 AM – 11:45 AM General
Workshop…………………See Schedule
12:00
PM Conference Concludes
Conference Workshops
Conference Workshop Tracts:
- Emergency Management (EM)/Disaster Preparedness
- General Information & Referral
- Professional Development/Management
- Resource Database Management
- Special Populations
Tuesday, October 19
General Sessions I:
8:30 AM – 10:00 AM
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Post Conviction: Services for Crime
Victims..…………………………Ballroom A
Participants of this session will obtain information
regarding TDCJ VSD programs and services, which allow crime victims, if
requested, to be notified, informed and involved within the criminal justice
system. An overview will be provided of VSD’s other services available.—Co-Presenters:
Brooke Ellison, BS, Ombudsman II—Special Projects and Kristi Heiman, BS,
Program Specialist II —Texas Department of Criminal Justice, Victim Services
Division --Special Populations
Emergency Management Levels of Response…………………………..Ballroom
B
The world of Emergency Management seems to have its own
language and unique protocols. This course will explain the mysteries of
all of those strange acronyms and help participants to know who will respond to
what as the size of emergency incidents grows from local to statewide.—Presenter:
Mary Mays—2-1-1 Texas Information and Referral Network
--EM/Disaster
Maximizing Resources of Multi-Agency
Collaboration: Calculate Your Return on Investment……………………………………………………………………Ballroom
C
Careful use of resources as you consider your Call Center
budget is paramount! Particularly in today’s economy when every penny counts. VisionLink
has developed a Return on Investment Calculator to help your call center or
organization actually determine the cost savings of a multi-agency
collaborative. Attend this workshop and take away not only better ways to
make the case, but tools to make the financial case as well.—Presenter:
Douglas Zimmerman, EdD—VisionLink, Inc.
--Management
Taking a Customer-Centric View of Your Online
Database…………………Patio Room
This workshop will help you take a look at your online
database through the eyes of people looking for help, and then apply tools and
techniques to increase the rates of task completion.—Presenter: David Smith, BA—United Way of Greater Houston
--Resource Management
Taking Time to Connect: Person Centered Techniques
for I&R……………Minuet Room
Explore Person-Centered concepts of active listening,
probing, summarizing, caring confrontation and rapport building through the use
of efficient and practical techniques.—Presenter: Marco Galvan, M.Ed, CIRS—CONTACT Crisis Line
--General I&R
Offsite Tour:
10:30 AM – 12:00 PM
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San Antonio Office of
Emergency Management…Pre-registration
required
Overview of emergency services, EOC tour including presentations
on Ready South Texas & San Antonio Flood
Emergency System which enhance the community’s overall preparedness.—Presenter: Jessica Frerich, SAFE Coordinator—San Antonio Office of Emergency
Management
*Lunch On Your Own
Intensive Workshops-($30.00 fee; space is limited)
2:00 PM – 5:00 PM
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ABCs of I&R………………………………………………………………Ballroom A
In this interactive workshop, participants will learn the
basics of I&R including the assessment, referral and follow-up
process. Participants will also learn about several of the best practices
associated with the I&R field and increase their knowledge about the
professional standards and where to locate other resources to further their
advancement in the field of I&R.—Presenter: Kay
Parker, LCDC—United
Way of the Brazos Valley
--General I&R
Taxonomy Intensive………………………………………………………Ballroom B
The AIRS Taxonomy is the most
important tool you have to index your database. We will review the
structure of the taxonomy, and discuss the rules of indexing. In
addition, we will review the types of terms that are found in the taxonomy and
how they relate to the types of services agencies offer. Participants will
become more confident in their indexing decisions and be more prepared to sit
for the CRS exam.—Presenter: Cat Kelly, CRS, CIRS—CDK Consulting
--Resource Management
Volunteer Management 101………………………………………………Ballroom C
Learn how to effectively recruit, place, train, recognize
and retain volunteers to expand your organization’s impact on the
community. Both basics and special topics covered.
--Presenter: Rachel
Leventon, MPA, CVA—American Red Cross—Dallas
Area Chapter
--EM/Disaster
Offsite Tour:
2:00 PM – 4:00 PM
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Haven for Hope…………………………………Pre-registration
required
Introduction and tour of the largest, most comprehensive
transformational campus in the United
States…Haven for Hope.—Presenter:
Marian Pipes-Brown, BA, BS—Haven for Hope
--Special Populations
AIRS Certification Tests……….…Renaissance
2nd Floor
2:00 PM - 4:00 PM |
CIRS/CRS/CIRS-A Testing
*must be pre-approved by AIRS for testing
A Users Guide to Refer…………………………………………………………Patio Room
The goal of this workshop is to give database managers,
using Refer, some best practices to help meet their call center’s needs. This
will also be a beneficial class for call specialists using Refer. It will help
them gain a better understanding of how the program works as a whole. –Presenter:
Andrea Cruce, CRS—2-1-1 Texas South Plains
--Resource Management
TAIRS Welcome Reception and Annual Meeting
Minuet
Room
7:00 PM – 9:00 PM
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Please
join us for heavy Hors d'oeuvres, desserts and a cash bar. The Welcome
Reception is sponsored by TXU Energy and offers the opportunity to network with
your peers and to get a sneak peak at the exhibits. The TAIRS Annual Membership meeting will be
held in conjunction with the welcome reception.
Wednesday, October 20
Continental Breakfast…………..Pre-Function
Area
7:45 AM – 8:30 AM
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General Sessions II
8:30 AM – 9:45 AM
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Barrier Breakers: Advocacy, Linking and Letting
Go…………………..Cavalier Room
As part of our mission to impact our communities through
effective and accurate I&R, come learn how to move forward in creating and
implementing innovative team strategies. Learn how to empower individuals and
families through follow-up calls, advocacy measures and 360˚communication.—Presenter:
Misty Miller, MSW, CIRS—2-1-1
Texas/United Way Helpline, United Way of Greater Houston
--General I&R
Veteran Resources……………………………………………………………Patio Room
This interactive workshop will deal with how to access
resources for veterans and active duty service members.—Presenter: Clifford
McGlotten, LCSW/ACSW/BCD/ASW-CM
--Special Populations
Utilizing the AIRS Taxonomy to Achieve AIRS
Standards………………Ballroom A
VIVA
Standards! The AIRS standards help your organization to be the best it
can be. If you want to achieve accreditation, you must meet AIRS
Standards. The Taxonomy can help you in more ways than you think, and
with more standards than you think. Learn how the Taxonomy interacts with
many standards, and how you can utilize this valuable tool for everything from
database to personnel standards. .—Presenter: Cat Kelly,
CRS, CIRS—CDK Consulting
--Resource Management
Collaborating to Ensure Effective Service Delivery………………………Ballroom
B
No organization is an island! Learn how to build
collaborative external partnerships to better serve your clients and promote
the mission of your organization.—Presenter: Rachel
Leventon, MPA, CVA—American Red Cross—Dallas
Area Chapter
--EM/Disaster
Putting a Face on Poverty for the
Media………………………………….Ballroom C
During this workshop, a media professional will teach you
how to get your message out to the media and how to put a human face on your
story.—Presenter: Michelle
Buckalew, BA—Public Strategies/TXU Energy
--Management
Plenary Session—Making the Legislative Process Work for
You!............Ballroom A/B/C
10:00 AM – 11:30 AM
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Presenter: Dr. Melody Chatelle, PhD.—Chatelle and
Associates | The 2011 Regular Session of the Texas Legislature is
expected to be anything but ‘regular’ given that the great State of Texas is expected to be
nearly $20 billion in the funding hole, and the focus in January will most
likely be solely on money and redrawing the legislative boundaries via
redistricting. Should advocates and the organizations they represent give
up? Absolutely not! Come hear from long-time Capitol advocate, Dr.
Melody Chatelle with Chatelle and Associates, as she inspires and guides you
through the process with hands-on, real-time strategies for legislative
survival in 2011,
--General I&R and Special Populations
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Break and Vendor Visitation……………….Pre-Function
Area
11:30 AM – 12:00 PM
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Lunch (provided)…………………….Ballroom A/B/C
12:00 PM – 1:15 PM
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General
Sessions III
1:30 PM – 3:00 PM
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From the Breaking Point to the Turning Point – Suicide
and Crisis Intervention…………………………………………………………………Ballroom A
Engage in an interactive session where we will learn and
share practical and proven crisis intervention strategies for both our staff
and our agencies. Be prepared to share personal experiences with crisis
calls and challenge one another with what works, what doesn’t work and what
could work better.—Presenter: Marco Galvan,
M.Ed, CIRS—CONTACT Crisis Line
--General I&R
Web 2.0 is Social Media………………………………………………….Ballroom B
This session will feature an overview and understanding of
Web 2.0/Social Media and the ways you can benefit from this technology.—Presenter:
Toran Lacy, MCSA, A, CCNA—Community Council of Greater Dallas
--Resource Management
Medicare Part D and Closing the Donut Hole…………………………Cavalier
Room
Attend for information and a review of Medicare Part D
Coverage. Information will be useful for professionals in providing
Medicare beneficiaries direction in making Medicare Part D choices.--Presenter:
Pete Moreno, Health Information Counseling and Advocacy Program Benefits
Counselor II—Area Agency on Aging of the Capital Area
--Special Populations
Powerful
Messages of Growth & Impact: Effective Stories Using Community Sketches………………………………………………………………………Ballroom C
As the old adage goes, a picture’s worth a thousand words. This
workshop will demonstrate, with sketches, the critical relationships among
agencies and initiatives in the world of Information & Referral. We have
dozens of sketches to share, and will offer the tools to tell your story
through similar sketches as well.—Presenter: Douglas Zimmerman,
EdD—VisionLink, Inc.
--Management
Choose to See…The Crime of Human Trafficking………………………Patio
Room
This course will include basic concepts of human
trafficking, federal and state protections, and the implementation of a
victim-centered approach to this multi-dimensional crime.—Presenter: Melissa
Moreno, J.D., BA-Anti-Trafficking
Program—Catholic Charities, Archdiocese
of San Antonio, Inc.
--Special Populations
Break and Vendor Visitation…………….Pre-Function
Area
3:00 PM – 3:15 PM
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Offsite Tour: Warrior and Family Support
Center…………….Pre-registration
required
3:00 PM – 5:00 PM
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Tour the Warrior and Family
Support Center
and learn about the services provided to the “Wounded Warriors” and their
families while in recovery phase.—Presenter: Judith Markelz, MA,
Ed.S—Warrior and Family
Support Center
--Special Populations
General Sessions IV
3:15 PM – 4: 45 PM
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Mejor Manera de
Mantenerse Informado! The Best Way
to Stay Informed………Ballroom C
This workshop will illustrate the cycle of resource updating
for accuracy and information dissemination to call specialists. There will be
small group interaction as well as hand outs that present the dependence of
resource specialists having the most current information being entered into the
database.—Presenter: Meighan Middleton,
BSW, CIRS, CRS—United Way of Greater Houston
--Resource Management
Educational Rights and Supports for Highly Mobile
Children…………………Cavalier Room
This workshop addresses the laws in place to assist child
care agencies with the educational needs of foster, runaway, and homeless
children; laws that provide for the creation of services both within the
schools and within the community to assist these out-of-home children to
overcome many educational, emotional and material barriers.—Presenter:
Jeanne Stamp, MSW, LCSW, LMFT, LCDC
--Special Populations
Creating a Good
Neighbor Program…………………………………………………Patio Room
How to recruit faith based organizations to form a good
neighbor program that can potentially fill gaps in services or provide services
in rural communities where programs are limited—Presenter: Kelly Stephens, BS, CIRS, CRS—United Way of Amarillo
and Canyon’s 2-1-1 Texas Panhandle
--General I&R
Disaster Behavioral Health…………………………………………………Ballroom A
Introduction to the phases of a disaster and the role of
behavioral health during and after a disaster response. Topics include
Psychological First Aid, Critical Incident Stress Management, and the federal
Crisis Counseling Program grant.—Presenter: Jennifer Reid, LMSW—Texas Department of
State Health Services Disaster Behavioral Health.
--EM/Disaster
”Spice it UP!” – The Unlikely Partnership of Outreach
and Resource Management…………………………………………………………………..Ballroom B
Add flavor to your I&R department by discovering the
unlikely partnership between your Outreach Coordinator and Resource
Manager. This workshop will spice up your office’s views on how these two
ingredients can create a recipe for I&R success. Come and discover
how to create an enticing I&R entrée for your community.—Co-Presenters:
Paula DeLaCruz and Jessica Ettinger, BBA Marketing, CRS—2-1-1 Texas/United Way of the Brazos Valley
--Management
Dinner and Entertainment on your Own—Millions of
people visit the River Walk each year to enjoy this unusual
urban sanctuary that winds along the San
Antonio River in
central San Antonio.
Dozens of cafes, bistros and elegant restaurants line the River Walk's downtown
central stretch with riverside patios.
Thursday, October 21
Breakfast Tacos to Go……………………Pre-Function Area
7:45 AM – 8:30 AM
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General
Sessions V
8:30 AM – 10:00 AM
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Overview of HHSC Programs ……………………..……………………Ballroom A
High level information on eligibility programs delivered by
Office of Eligibility Services division to assist Individuals with Nutrition
assistance. Information on Cash and Medical Assistance programs will also be
available.—Co-Presenters: Amy Cuellar, BBA and Donnie McDonald,
AA—Health and Human Services Commission
--Special Populations
The Makings of a Beautiful Friendship: How
Specialized I&R and Comprehensive I&R Can Work Together…………………………………………………………Ballroom
B
A panel of I&R experts will discuss their roles in
specialized and comprehensive I&R. Participants will learn the
contributions of each type of I&R and ways that collaboration can benefit
both and the community at large.—Co-Presenters: Deborah Ballard, MS,
CIRS, CRS—2-1-1 TIRN; Marco Galvan,
M.Ed, CIRS—CONTACT Crisis Line; and Anna Jackson, MSSW —Via Hope Texas Mental
Health Resource
--General I&R
Are You Connecting
Your Community in Every Way Possible?...............Ballroom C
Explain the why’s and how’s of using I&R resource data
to populate I&R products for use by the community – either the general
public, or other professional agencies. Show how those same products might be
used internally during times of disaster. Methods include: print directories
(with all or selected/filtered data), hosted web sites, mobile devices, and
electronic searchable directories which do not require an Internet connection. —Co-Presenters: Deborah “Deb” Petty, Account Development/IRis Software Products,
Bowman Software Systems LLC; and Gabe Cate, BA, MA, Business and Product Development, Bowman
Systems LLC
--Resource Management
Lessons Learned Through the Texas Military Family Access
Project………Minuet Room
Panel discussion by Area Information Center Directors
sharing their challenges and successes as participants in the Texas Family
Military Access Project.—Co-Presenters: Carol Marshall, MA, MSW- Texas
Information and Referral Network —Juanita Castilleja, BS Organizational
Management, CIRS, —Permian Basin Workforce Development Board —
Toni Gutierrez, BA, M.Ed Counseling, CRS, CIRS—Concho Valley Council of
Governments/ Area Agency on Aging; Aida Martinez, BBA Marketing, CIRS-A—2-1-1
Texas South Plains Region
--Special Populations
Developing New Databases for Special Population……………………………Patio
Room
Learn how a small non-profit has been working to develop a
comprehensive local and statewide Database of Community Resources. Learn
the key indexing system and the new Downloadable Digital Copy (DDC).—Presenter:
Ben Amor, AA—Terra-Genesis, Inc.
--Resource Management
AIRS Certification
Tests…………Renaissance 2nd Floor
10:00 AM – 12:00 PM
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CIRS/CRS/CIRS-A Testing
*must be pre-approved by AIRS for testing
General
Sessions VI
10:15 AM – 11:45 AM
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Medical Programs for Pregnant Women and Women’s Health
Program……Ballroom A
Presenters will share eligibility information for Medicaid
for Pregnant Women. Information is also shared regarding services and
eligibility criteria for Women in relationship to Women’s Health Program.—Co-Presenters:
Amy Cuellar, BBA and Donnie McDonald, AA—Health and Human Services Commission
--Special Populations
Screen Before You Hire to Cut Back on
Terminations……………………….Ballroom B
An experienced I&R professional, Sandra Ray, will
describe how important it is to perform a job analysis to make sure you hire
the right person for the job. Hiring is only half the work; on the job
observations and employee evaluations will help gather documentation in the
event that termination is needed.—Presenter: Sandra Ray, MS, CIRS—United Way of
Greater Houston
--General I&R
I&R Resource Department: Beyond Data
Entry……………………………Ballroom C
Ms. Toles will provide an overview of the I&R Resource
Department and the purpose and skills required to fulfill the I&R mission
according to AIRS standards.—Presenter: Pat Toles, CIRS, CRS—2-1-1 Texas at United
Way of Tarrant
County
--Resource Management
Using Non-Financial Rewards to Motivate
Employees…………………….Minuet Room
This class will equip leaders with the tools needed to coach
staff, motivate employees and inspire employees to achieve excellence.—Presenter:
Karen Cline, MBA, CIRS-A—East Texas
Council of Governments
--Management
Responding to Complaints, Criticism and
Anger..………………………………Patio Room
Learn new communication skills to resolve conflict, problem
solve, and reduce tension. By the end of this workshop, participants will
be able to identify and demonstrate the most appropriate response to a
complaint, criticism, or anger.—Presenter: Paige Marsala, BA—Office of the
Ombudsman, Texas
Health and Human Services Commission--General I&R
Conference concludes at 12 Noon.
Please turn in your
conference evaluation forms at the TAIRS registration desk.
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