TAIRS Conference 2017

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On this page:

  • Featured speakers
  • Hotel information
  • Conference information
  • Sponsorship & Exhibitor information
  • Registration information
  • Conference Refund Information
Featured Trainer 
Faed Hendry  

    2017 TAIRS Conference October 1-3 2017

Featured Trainer


Brief Bio
Faed Hendry is currently the Manager of Training and Outreach with Findhelp Information Services in Toronto, Ontario, Canada and has worked in the I&R sector for close to 30 years. Findhelp runs the largest 211 service in Canada as well as a number of specialized helplines including the Ontario Victim Support Line, The Withdrawal Management Intake Line and Developmental Services Ontario.

Faed was the first AIRS Certified Information & Referral Specialist in Canada and has served as a Past President of AIRS, Chairperson of the AIRS Standards Committee and is an AIRS Accreditation Site Reviewer. He was part of launching the first 211 service in Canada in 2002 and designed and delivered the training for the launch of 311 in Toronto in 2009. In his spare time, Faed coaches soccer, plays tennis and is a HUGE San Antonio Spurs fan.

Faed will offer the following workshops:

  • On the I&R Front-Line: Essential Navigation Skills for I&R Specialists (Intensive)


  • Managing, Surviving and Thriving on Change in the I&R World


TAIRS Conference Location, The Westin Riverwalk, located on the world famous Riverwalk in San Antonio, is the perfect location to relax and recharge. Expect a warm welcome when you visit the best of San Antonio Riverwalk hotels.

Our San Antonio accommodations offer amenities such as The Westin Heavenly Bed and Heavenly Bath products that will leave you feeling refreshed and rejuvenated.

Westin Riverwalk San Antonio

TAIRS Conference Rates beginning September 30, 2017 – October 4, 2017:

Room Single Rate  Double Rate Triple Rate Quad Rate
Traditional City Side  $ 121.00  $ 146.00  $ 171.00  $ 196.00
Deluxe, River Side  $ 151.00  $ 176.00  $ 201.00  $ 226.00

Deadline for discount TAIRS Conference hotel rate ends September 1, 2017

Hotel Reservations: 888-627-8396

Click here for: TAIRS Conference Group Room Reservations

Thank you, Education & Training Committee
Full conference refund, less a $50 processing fee will be honored for all cancellations received at least thirty (30) days prior to the first day of the conference. There will be no refunds for any cancellations received after the thirty (30) day deadline. However, substitutes are encouraged and welcomed.

Destination Video from San Antonio on Vimeo.


Texas Alliance of Information & Referral Systems