| Area of Expertise | Expertise or Professional Skill Set |
Contact Person and Information |
| I&R Service Provision | Empathy, Compassion, Active listening skills and fresh perspective |
Amanda Allen, M.MFT BCFS Health and Human Services Family Support Coordinator (325) 201-5699 aaD219@bcfs.net |
| I&R Service Provision | Food Pantry Fast Track categorized by days of the week |
Ayda Chapa, CIRS A-D Director 2-1-1 Texas South Plains P 806-762-8721 ext. 125 achapa@spag.org |
| I&R Service Provision | Addressing Caller needs with active listening skills and no judgement |
Marshall Clements San Angelo 2-1-1 (325)223-5704 |
| I&R Service Provision | Satisfaction forms, Secret calls to monitor quality, Follow up scheduling |
Richard Flores AAA Assistant Director Rolando Flores, Data Entry (956)682-3481 |
| I&R Service Provision | Problem Solving model to fill in gaps in rural communities |
Kelly Stephens 2-1-1 Texas Panhandle/United Way Helpline, Director (806)-373-0867 kelly@unitedwayama.org |
| Data Base | Agency update plan | Sadie Meador United Way of CenTexas/2-1-1 Sadie.meador@uwct.org |
| Data Base | Inclusion/Exclusion Policy | Melissa Korpi 2-1-1 Data Base Admin TIRN (512)426-6643 |
| Employee Training/Enrichment | Cross training between AAA, 2- 1-1, COG, and HR |
Toni Perales Roberts Director – Area Agency on Aging of the Concho Valley M. Ed., Guidance and Counseling (325)223-5704 |
| Employee Training/Enrichment | Self-Care and Positive environment |
Samantha Secrist AAA (325)793-8417 |
| Employee Training/Enrichment | Weekly staff huddles, Good of the group updates, focusing on success |
Melissa Korpi 2-1-1 Data Base Admin TIRN (512)426-6643 |
| Employee Training/Enrichment | Self-care methods and strategies |
Mary Cooksey, CRS, CIRS 2-1-1 Program Director 325.676.7065 Mary@unitedwayabilene.org |
| Employee Training/Enrichment | Mentorship for new managers | Peggi Goss 2-1-1 Bryan College Station (979)696-4483 ext. 113 |
| Organizational Effectiveness | Organizational effectiveness, daily, weekly, monthly, quarterly and annual goals |
Mary Cooksey, CRS, CIRS 2-1-1 Program Director 325.676.7065 Mary@unitedwayabilene.org |
| Disaster | Outreach, recovery, and disaster management |
Sylvia Alvarado, CIR-A ADRC-OC/AAA (361)883-3935 ext.5333 |
| Disaster | Disaster Grant application | Al Pippins East Texas AAA (903)218-6523 |